RETURNS & EXCHANGES

RETURNS

Did you order the item you want to return? Don’t worry, we are here to help! Send it back to us within 30 days (all items MUST be unworn, undamaged and in it’s original packaging). Contact us at support@olivia-brown.com and we would be happy to assist you. You will receive a refund once the product has arrived back to us and we have assessed its condition (we are only able to accept returns if they are sent back unworn and in perfect condition). We aim to process all returned orders within 14 working days. Please note that it is your responsibility to ship the item back to us and shipping costs are not refundable.


EXCHANGES

Do you want to exchange the ordered item to another one? Don’t worry, we are here to help! Send it back to us within 30 days (all items must be unworn, undamaged and in it’s original packaging). Contact us at support@olivia-brown.com and we would be happy to assist you. You will receive Olivia Brown store credit, once the product has arrived back to us and we have assessed its condition (we are only able to exchange the item only if they are sent back unworn and in perfect condition). You may exchange it for a product of equal or lesser value; we will refund you the difference. Please note that it is your responsibility to ship the item back to us and shipping costs are not refundable.


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