PRIVACY POLICY

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PRIVACY POLICY


PRIVACY POLICY

Olivia Brown Ltd (Olivia Brown, ‘us”, “we”, “our or “company” takes privacy very seriously and is committed to protecting the privacy and confidentiality of your Personal Information we may collect.

We collect data which you provide to us to make your shopping experience more personal. Also, it allows us to inform you about product, service, as well as administrational changes as well as provide personalised marketing. By visiting our website Website or otherwise providing us with Personal Information you accept and agree to the practices described in this Privacy Policy.

We highly advise Individuals in the European Union and other countries to carefully read information in this Privacy Policy.

This Privacy Policy applies to www.olivbia-brown,com and all the websites as well as online services owned by Olivia Brown. Note that this Privacy Policy doesn't apply to unsolicited links where you might find information and links to our Company.

This website is not designed for people under 16 years old. If you are under 16 years old you must inform your parent or legal guardian and obtain their agreement in writing to this Privacy Policy in order to use any of our services or interact with our website. We do not collect any information about children intentionally. If you believe that we have collected information about a child please contact us at support@olivia-brown.com

We gather information about you when you engage in any of the following:

You register with or subscribe to our website olivia-brown.com and any other of our marketing channels.

When you interact with any of our advertising online, via social channels, as well as any of the websites where you see our digital representation.

When you provide any information when participating in our competitions or offers.

When you provide any feedback, comments or information online about our brand or on our social and web presence.

The information is collected through: cookies, pixel tags, embedded scripts, flash lsos, community features and posts, third parties or publicly available data, information provided by other users.

Anything you share and disclose publicly is considered public information and loses the protection of this Privacy Policy.

BY PRESSING ANY BUTTON ON OUR WEBSITE INCLUDING PROCEED TO PURCHASE AND CHECKOUT YOU AGREE WITH THESE TERMS OF USE. IF YOU DO NOT AGREE WITH IT PLEASE LEAVE THIS WEBSITE IMMEDIATELY.


1. POLICY CHANGES AND OUR DUTY TO INFORM YOU

This policy was last updated on the 4th of December 2020. We reserve the right to update and modify this Privacy Policy at any time and with no notice. Any of the changes we make will be effective immediately upon posting them on the website. Please make sure you check this Privacy Policy page for any changes regularly.

We take measures to ensure that your Private data is secure and is used only for purposes explained in this Privacy Policy. If you have any questions about how we handle and use your personal data please get in touch with us: support@olivia-brown.com Please, notify us via the same email if any of your personal data changes.


2.THIRD PARTY CONTENT AND WEBSITES

If you press on any link which might appear on our websites and it will take you to a third party website we are not responsible for what data they might collect about you nor we are responsible for their Privacy Policy and Terms of Use. Please read their Privacy Policy and Terms of Use before proceeding any further or leave the website immediately.


3. INFORMATION WE COLLECT

Identity information, demographic information, location information, financial information, transaction information, technical information, usage data, contact information, profile information, marketing and communication data, text marketing information, all the information you submit to us.

We also collect and use and share AGGREGATED INFORMATION. It is a statistical or demographic information which might be derived from your Personal information but it is not considered Personal Information as when it is put together it does not directly or indirectly reveal your identity.


4. THIRD PARTY INTERACTIONS AND ANALYTICS, ADS PROVIDERS

We might use third party services to allow you to interact with our website. An example of it can be a service which allows you to click like on our items or comment on our website or create an account with us through Facebook or Google. The third party might access your information. The information collected and stored by the third party is described in the third party’s privacy policy. We advise you to read it carefully before proceeding.

We also use third party providers for analytics data and tracking. This gives us information about traffic on our website, serves advertisements. The third party might identify Device and track Usage Data. Third party’s ability to use and share Device Identifier and Usage Data is described in their respective Terms of Use and Privacy Policy. By using our website, you agree to the processing of data about you by these third parties. If you would like to know more about this please get in touch: support@olivia-brown.com


5. HOW WE USE PERSONAL DATA COLLECTED

To provide you with our product and services as well as send you information you requested.

To identify you as a user. To allow you to create an account with us.

To inform you about changes and improve our services, products.

To process transactions.

To inform about changes.

To bill you for the items purchased.

To send you administrative emails as well as information about our services and products including but not limited to newsletters and promotions.

To respond to your enquiries.

To market our products and services.

To improve our website and present content in a suitable manner.

To customise and personalise your shopping experience.

To improve your interaction on the website.

To follow compliance fraud prevention and safety regulations, including making sure that our Terms of Use and Privacy policy is enforced.

To carry out our obligations and enforce our rights arising from contracts between you and us.

To comply with laws and lawful requests as well as legal process.


6. EMAILS WE MIGHT SEND

We might use any data we have collected about you to send you personalised emails with offers which we think might interest you.


7. COOKIES

A cookie is a data file which has an identifier (for example a string of letters, numbers) that is sent by a web server to a web browser which stores it. The identifier code is sent back to the server every time the browser requests a page from the server. We might use third party tracking software to identify your interaction patterns on our website. This might include cookies. Storing cookies is a usual practise for websites to be more personalised and remember your preferences, keep track of your selections. You can find more information by following this link: www.aboutcookies.org

Most browsers allow you to refuse to accept cookies and to delete cookies. If you choose that you don't what to use cookies you still be able to use most of the functions on the website.

We follow ICC UK Cookie Guide:

1. Strictly necessary cookies

These cookies are vital in order to enable you to use the website and its features. It allows access to secure areas on the website like a shopping basket, e-billing.

2. Performance cookies It collects information about how you interact with the website. It tracks which pages are visited most often. These cookies do not collect information to identify you but instead it aggregate information letting you stay anonymous.

3.Functionality cookies

These cookies let the website remember which choices you made and provide more personalized shopping experience.

4. Targeting, advertising cookies

These cookies allow to deliver relevant advertising to you. They are used to help measure our advertisement effectiveness and improve the ads you receive. They are placed by third parties.

You can delete cookies from your browser and choose not to receive cookies.


9. WHEN WE DISCLOSE YOUR PERSONAL DATA

We might share aggregated data without restrictions. We might disclose your Personal data with your consent as described in this Privacy Policy. We may share personal information with third party providers in connection with the performance of our services. We do not process, record or maintain your credit card or bank account information. We use Stripe to process the payment and your payment data is only used to deal with the order.

We will disclose your data to comply with legal regulations and investigations. Also, to obtain and maintain insurance and manage risks, defend legal claims. We will disclose your data to assure Our security, rights, interests and respond to breach of website security.

Also we will disclose your data to defend our legal rights described in our Terms of Use and Privacy Policy. We will always disclose your data if requested by governmental authorities.


10.RETENTION OF PERSONAL DATA

We take appropriate measures to make sure that your personal data is kept secure and only for a time period necessary. If you have any questions about what measures we take please get in touch: support@olivia-brown.com


11. SECURITY POLICY

In order to proceed your orders we need to collect: your debit/credit card number, expiry date, and any security details which might be needed to proceed your order. We take all the necessary measures to keep this information secure. We only work with globally trusted hosting and payment providers. The payments are handled by using Shopify Payments and Stripe, Paypal. The payments you make are encrypted and digitally signed. Shopify Payments is PCI DSS compliant and regulated by qualified security assessor Trustwave. We do not store any financial information received from you.


12. INFORMATION FOR EUROPEAN UNION RESIDENTS

In this Privacy Policy Personal Information is the same as Personal Data.

A. PERSONAL INFORMATION

References to “Personal Information” in this Privacy Policy are equivalent to “Personal Data” governed by European data protection legislation. We use your information lawfully and the most common situations are: when we need to perform obligations established in the contract between you and us.

B. LEGAL BASES FOR PROCESSING PERSONAL DATA

1. We will only use your personal data when the law allows us to do so. Most commonly, we will use your Personal Information in the following circumstances:

2.When we need to perform obligations established in the contract between you and us; When it is for your legitimate interest and fundamental rights; when we need to comply with law and regulations;

3. Any consent you have given us to send emails with marketing materials can be withdrawn by you. Please get in touch if you would like to do so: support@olivia-brown.com

4.We will only retain your personal data for as long as needed to meet purposes we collected it and to satisfy any legal requirements. In some cases, you can ask us to delete your data. Please get in touch with us to explain your case.

5.We will use your personal data for the purposes we have collected it. However, if we consider that it needs to be used for another reason we will evaluate if the reason is in line with the original purpose it was collected for. If it happens we will notify you and explain the legal basis. Please get in touch if you would like to know more about this: support@olivia-brown.com

In certain circumstances EU residents have rights under data protection laws in regards to personal data. You might have the right to the following; Request access to your personal data; request correction of your personal data; request erasure of your personal data; Object to processing of your personal data; request restriction of your personal data;request the transfer of your personal data;you can withdraw consent;

If you wish to exercise any of the rights, please contact support@olivia-brown.com Usually we do this free of charge but it depends on the circumstances and will respond to you in a period of one month.


13. MOBILE MESSAGE SERVICE TERMS AND CONDITIONS

Last updated: 01/04/2021 The Olivia Brown mobile message service (the "Service") is operated by Olivia Brown Ltd (“ Olivia Brown ” , “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. By consenting to Olivia Brown’s SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related messages, including: updates, alerts, and information (e.g., order updates, account alerts, etc.) and promotions, specials, and other marketing offers (e.g., cart reminders) from and on behalf of Olivia Brown via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Olivia Brown. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP.. Click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Olivia Brown mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, email HELP to support@olivia-brown.com. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy page: https://olivia-brown.com/pages/privacy-policy.


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