FREQUENTLY ASKED QUESTIONS

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Below are some common questions our clients had. If you have other questions, please just send it to support@olivia-brown.com
Select your items and add them to your shopping cart. When you are done choosing the items, continue your purchase by clicking on the shopping basket icon in the right corner above of the page. Enter the required information and pay for the purchase.
Once our payment provider processes your payment, we will send an order confirmation to the email address you provided when placing your order.
We dispatch all orders from the warehouse within 2 business days after receiving a payment unless we do not have it in stock.
Yes, it is possible if the order hasn’t yet reached the final stage. In this case, please contact us at support@olivia-brown.com as soon as possible. We may still be able to change or cancel it.
Yes, it is possible if the order hasn’t yet reached the final stage. In this case, please contact us at support@olivia-brown.com as soon as possible. We may still be able to change or cancel it.
We accept credit cards (Visa, Mastercard and American Express) and PayPal payment methods.
The prices in the online store are already with VAT. Additional charges may be added when the goods reach the customs. Contact your customs department to get more information about that.
Yes, we provide our customers with discount codes from time to time. In this case we recommend subscribing to our newsletter and following us on our social media channels (Instagram, Facebook), where you would receive our current promotional codes and updates about the upcoming sales. If you have a discount code and want to use it, simply find a “discount code” section when placing an order and enter the code. After that, continue filling other required information.
Please, make sure you filled all the required information correctly and try again. If the payment still do not go through, please try to use another payment method or contact us at support@olivia-brown.com
We're here to assure you that your credit card information is safe when you're ordering from Olivia Brown. We do not collect any banking information. All payments are safe and processed by audited financial institutions.
Refunds are issued via the original payment method and will normally appear within 14 business days.
Delivery time after the the item was dispatched takes 3-5 working days.
We currently do not offer this option. If you would like items to go to separate addresses, you will have to place a separate order for each address.
Yes, every piece of Olivia-Brown is covered by our one year warranty from the date of purchase against all manufacturing defects. Guarantee does not cover personalized defected items.
Keep your jewellery away from chemicals such as perfume and chlorine, and store them in a cool dry place avoiding your jewellery tangling or scratching to each other.This is especially important for our gold-plated pieces which are more prone to oxidation and tarnishing.If you need to clean your jewellery, only use a soft, dry, lint-free cloth. Be sure to remove your jewellery before sleeping, showering/bathing, swimming or engaging in any other activity that is subject to friction or contact with moisture. If you have any questions, please do contact us at support@olivia-brown.com
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