Frequently Asked Questions

3 interest-free payments of £0.00. No fees.

Pay in 3 interest-free payments so you can spread the cost. No fees.

Add item(s) to your cart
Go to checkout and choose
Enter your debit or credit card information.
To check your eligibility, Klarna will perform a soft search with a credit reference agency. This will not affect your credit score.
Spread the cost in 3 interest-free payments. The first payment is made at point of purchase, with the remaining 2 payments scheduled automatically every 30 days. No fees.

You must be 18+ to use this credit offer. Klarna uses soft searches with credit reference agencies. These do not affect your credit rating. Missed payments can affect your ability to use Klarna. Pay in 3 instalments complete terms.

Shop now. Pay later.
Always interest-free.

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Select Clearpay at checkout

Log into or create your Clearpay account, instant approval decision

Your purchase will be split into 4 payments, payable every 2 weeks

Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every 2 weeks. To be eligible for credit from Clearpay, you must be over 18 years of age and a permanent UK resident (excluding Channel Island

Make sure you can make your repayments on time by each due date to avoid late fees. Additional eligibility criteria apply. The first payment is due at the time of purchase. For complete terms visit clearpay.co.uk/en-GB/terms-of-service. Clearpay Finance Limited.

We encourage you to use Clearpay responsibly.

Frequently Asked Questions

FAQ

Shipping

All OLIVIA BROWN orders are prepared within 48 business hours after the order confirmation. Time can vary during the peak seasons like Black Friday or Christmas.
We do not take responsibility for factors external to OLIVIA BROWN which may delay or prevent a delivery. However in all cases we will do our best to solve the issue we are facing.

Order Status

Every time you place an order on our OLIVIA BROWN online store, you’ll receive a confirmation email. If you are not receiving it, we recommend checking your spam folder. If you cannot find it, get in touch with our customer service team.

All order that are shipped cannot be canceled.
If you wish to cancel your order, let us know as soon as possible by contacting our customer service and we'll do our best to assist you.

Returns & Exchanges

To return your jewellery please fill our “Need Help” Form. Your request will be accepted within 24 - 48 hours. You will then receive all the instructions to follow by email.

We recommend that you get in touch with our customer service team through the “Need Help” Form, in order to exchange this for the correct product.