All OLIVIA BROWN orders are prepared within 48 business hours after the order confirmation. Time can vary during the peak seasons like Black Friday or Christmas.
We do not take responsibility for factors external to OLIVIA BROWN which may delay or prevent a delivery. However in all cases we will do our best to solve the issue we are facing.
Every time you place an order on our OLIVIA BROWN online store, you’ll receive a confirmation email. If you are not receiving it, we recommend checking your spam folder. If you cannot find it, get in touch with our customer service team.
All order that are shipped cannot be canceled.
If you wish to cancel your order, let us know as soon as possible by contacting our customer service and we'll do our best to assist you.
Returns & Exchanges
To return your jewellery please fill our “Need Help” Form. Your request will be accepted within 24 - 48 hours. You will then receive all the instructions to follow by email.
We recommend that you get in touch with our customer service team through the “Need Help” Form, in order to exchange this for the correct product.